Your AI Agent Strategy Needs a Control Plane
I had a conversation last week with a CTO who was proud of how fast his team had shipped. In the last six months they had launched an AI agent for support ticket triage, another for internal reporting
I've spent nearly two decades at the intersection of healthcare and technology — from leading global healthcare IT operations to running digital product strategy for one of America's largest health systems. Now, as CIO at D4C Dental Brands, I'm transforming how nearly 200 pediatric dental practices use technology to deliver better patient care. In my spare time, I started Mabry Ventures with the goal of building products that matter for our community — starting with two apps, MorningKeep and HelloYaYa. I live in Nashville with my wife Lauren and our two dogs, Georgia and Ginny. I write about the things I'm learning along the way.
I had a conversation last week with a CTO who was proud of how fast his team had shipped. In the last six months they had launched an AI agent for support ticket triage, another for internal reporting
The Agentic Reality Check 79% of organizations have adopted AI agents. Only 2% have deployed them at scale. That gap has a name. I call it the Pilot Trap. The Pilot Trap Every enterprise I ta
Most companies don't have an AI problem. They have an operationalization problem. Here's the pattern I keep seeing and a framework for closing the gap.
The fusion of AI with an idea-driven culture doesn't just enhance efficiency; it accelerates innovation, democratizes decision-making, and fosters a more engaged and forward-thinking workforce.